Refund Policy

At Corrdex, we want to ensure you are completely satisfied with our architectural governance platform. If you are not satisfied with your purchase, we're here to help.

1. Payment Processor & Merchant of Record

Our order process is conducted by our Merchant of Record. Payments, receipts, and formal refunds are processed securely through that platform.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all new subscriptions. If you find that Corrdex does not meet your needs within the first 14 days of your initial purchase, you are eligible for a full refund, no questions asked.

3. Renewals and Cancellations

You may cancel your subscription at any time to prevent future billing charges. Cancellations will take effect at the end of your current billing cycle. We do not provide prorated refunds for partially used billing periods (e.g., if you cancel halfway through an annual or monthly plan), unless required by local law.

4. How to Request a Refund

To initiate a refund request within your eligible window, please follow these steps:

• Email our support team at hello@corrdex.app.
• Include your account email and your receipt or order number.
• We will process the request and coordinate through our Merchant of Record to issue the refund to your original payment method. Please allow 3-5 business days for the funds to reflect in your account.